No problem, you can reset this yourself on the login page of our website.

Or email us at hello@pacsource.com.au

Please help to shop with our partners Modern Teaching Aids.

We ship Australia wide from our office at 6 Dalmore Street, Scoresby, Victoria.

For most of our orders we use TNT.

Small orders under $2000 will take between 5-10 days from order placement, to pick and pack and delivery. For larger orders over $2000 we can arrange timing with you over the phone. Please help to always place your orders as early as possible to allow for any delays in materials.

Shipping prices will vary and are calculated upon purchase at the check out - based on your orders weight.

Unfortunately not at this time.

We hope this will never happen, as we always use reliable shipping carriers. If the shipment was booked on our behalf, we will investigate and replace your items. If the shipment was arranged on your behalf, unfortunately it is out of our control to track this booking and you will need to investigate with your carrier.

In the unliking situation that your item is faulty, it may be returned to us for a refund or exchanged within 14 days or receiving your order, provided they are unopened and unused.

If the goods are faulty or were sent in error we will reimburse you the cost incurred in shipping to return the products back to us.

Please note postage costs will not be refunded for the cost incurred returning the items to us for change of mind.

Unfortunately we can  not accept returns for open or used items, unless the item is faulty.

If your package is incomplete or incorrectly described we will meet our legal obligations by providing replacement product or refunding the purchase price and delivery charges.

Product may need to be returned for investigation at this point.

Please contact us to discuss any issues with your order.

hello@pacsource.com.au

We will process any refunds directly back into the account in which you paid for the products. This will take between 2-4 days to process.